Service at the airport

I like to comment about the level of service in Singapore (see this post and this post).

Well, we were at the airport's new terminal today, and were really impressed by the floor manager at one of the restaurants. She is probably Indonesian, by looks and her name tag. She was always looking around the restaurant, keeping an eye out on which table needs to be cleared, which customers need their glasses filled, which customers have yet to place their orders, which customers seem to be waiting longer than they should for their orders.

The most important thing is, she follows up on all requests. If someone's food is not served yet, she checks with the kitchen, and then she goes back to the customer to let him or her know that the order is being prepared and will be served shortly. It is basic courtesy to get back to someone, and it is great service.

It reminded me of an incident in the past. We were staying at a local hotel, but the service wasn't that great. So when they sent us an online feedback form, we gave our honest feedback. The service staff that got back to us invited us to stay with them again, giving us a complimentary stay. We took up the offer. But on the day when we showed up, that service staff was not there to receive us. Talk about service, talk about sincerity.